Supplier Quality Manual [ENG].pdf

Supplier Quality Manual

Corporate Purchasing/Supplier Quality Offices

24331 Sherwood Avenue

Center Line, Michigan 48015

(586) 880-2200

www.azautomotive.com

Updated 05/16/07

AZ Automotive Corp’s Supplier Development Manual is based upon recognized automotive

standards and the requirements defined in manuals published on behalf of the automotive industry

by the Automotive Industry Action Group (AIAG). It also recognizes all additional customer-

specific OEM requirements. AZ Automotive Corp. performs Supplier Quality Management

System development in conformance with ISO/TS 16949.

This manual is intended to assist suppliers in their understanding of AZ Automotive Corp’s

requirements regarding specific management, communication and reporting processes. This

manual clarifies and supplements AIAG requirements. This manual does not change or eliminate

any requirements contained in the AIAG manuals, other automotive industry requirements or AZ

Purchase Orders. Purchased product/services are defined as all product and services that affect

customer requirements such as sub-assembly, sequencing, sorting, rework and calibration services.

AZ Automotive Corp. adheres to a Zero Tolerance policy. The expectation is that all suppliers

provide materials, services, and processes that are 100% within specifications and delivered 100%

within the prescribed delivery schedule. Suppliers are monitored in accordance with TS16949

requirements.

Refer to AZ Automotive’s Web Site, www.azautomotive.com for latest edition of this Supplier

Quality Manual and associated documents.

Table of Contents

1. Quality Requirements for Suppliers

1.1. Objective

1.2. Requirements

1.3. Approved Supplier List

2. Advance Product Quality Planning (APQP)

2.1. Purpose

2.2. Requirements

3. Production Part Approval Process (PPAP)

3.1. Purpose

3.2. Requirements

3.3. Part Submission Warrant (PSW) approval

3.4. Authorization to ship

5. Escalation Process for Non-Conforming Material

6. Supplier Performance

6.1. Performance Measures

6.2. Supplier Development

8. Appendix

8.1. AZ Automotive PPAP Requirements

8.2. Defective Material Report (DMR) (sample)

8.3. Letter to all suppliers (original sent January 2004)

8.4. Controlled Shipping Level One Notification Letter (sample)

8.5. Controlled Shipping Level Two Notification Letter (sample)

4. Defective Material Report (DMR)

4.1. Expectation

4.2. Requirements

5.1. Expectation

5.2. Requirements

7. Contact Information

1. Requirements for Suppliers

1.1. Objective

It is the intent of AZ Automotive to do business with suppliers who are able to provide

parts/materials/processes and services consistently to specification, at a competitive

price, in accordance with the defined delivery schedule.

1.2. Requirements for Supplier Quality System

Unless otherwise specified by the customer, production part suppliers to AZ Automotive

must be registered to ISO 9000:2000 or TS16949:2002. AZ Automotive may qualify

suppliers that are not registered as “Interim Approved” if a written Action Plan is

provided with a timeline to achieve registration.

2. Advance Product Quality Planning

2.1. Purpose

AZ Automotive seeks to facilitate and promote effective compliance to established

standard automotive APQP requirements.

2.2. Requirements

AZ Automotive’s APQP requirements are identical to established automotive standards

and requirements contained in the latest publication of the Automotive Industry Action

Group’s (AIAG) manual, Advanced Product and Quality Planning and Control Plan

(APQP). Additional customer-specific requirements contained in program “Statement of

Requirements” documents will apply as appropriate. Refer to AIAG’s latest released

manual. Additionally, AZ Automotive will also require conformance to other customer

specific requirements, such as DCX PSO and GM program reviews, when mandated by

AZ Automotive’s end-item customer.

3. Production Part Approval Process (PPAP)

3.2. Requirement

All suppliers of production parts, materials and processes are required to submitted a

PPAP to AZ Automotive Corp and receive approval prior to beginning shipments. AZ

Automotive’s PPAP requirements (Appendix 8.1) are identical to established automotive

1.3. AZ Approved Supplier List

Production parts/materials/processes and services will only be purchased from suppliers

on AZ Automotive Corp’s “Approved Supplier” list. AZ Automotive Corp. evaluates

and selects suppliers based upon their ability to supply product/services in accordance

with the specified requirements.

3.1. Purpose

AZ Automotive seeks to facilitate and promote effective compliance to standard

automotive PPAP requirements.

standards and requirements contained in the latest publication of the Automotive

Industry Action Group’s (AIAG) manual, Product Part Approval Process (PPAP).

Additional customer-specific requirements may also be required. Each supplier shall

prepare a PPAP submission binder, or electronic equivalent, with dividers for the 18

items as required per the AIAG PPAP manual per Table I.4.1 Retention/Submission

Requirements. A completed copy of AZ Automotive “PPAP Requirement Check List” is

required with each PPAP submission with each box checked, indicating compliance.

Suppliers should plan on a Level 3 Submission but be available for a Level 5 Submission

if requested by AZ Automotive. AZ Automotive’s latest PPAP requirements are

available at www.azautomotive.com.

3.3. Part Approval

When a supplier’s PPAP package is approved, the Part Submission Warrant (CFG-1001)

PSW will be sent to the supplier. If the PPAP package is not approved, the supplier will

be contacted and it is the supplier’s responsibility to promptly make necessary

corrections and resubmit. AZ Automotive reserves the right to charge an Administrative

fee for suppliers not complying with AZ Automotive Corp PPAP requirements.

3.4. Authorization to ship

Upon receipt of a signed approved Part Submission Warrant (PSW), the supplier is

authorized to make shipments according to specified AZ Automotive Corp Purchase

Order and Releases. Under no circumstances is a supplier allowed to ship without a

written approval from AZ Automotive Corp Quality.

4. Defective Material Report (DMR)

4.1. Expectation

AZ Automotive expects suppliers to assure that all material, services, and processes are

in conformance to all specifications and requirements and delivered within the prescribed

delivery schedule. Upon receipt of Non-conforming material, the supplier will be issued

a Defective Material Report (DMR).

4.2. Requirements

AZ Automotive adheres to established automotive standards and requires an Interim

Corrective Action, including containment, clean-point information, and material

certification identification method, within 24 hours. Irreversible Corrective Action

including Verification, Control and Prevention is due within 15 calendar days. The

supplier is responsible for all costs incurred due to non-conforming material, including a

DMR Administrative Fee. (See Appendix 8.3 for letter to all suppliers regarding

Administrative fee).

As of February 1, 2006, AZ Automotive Corp determined that AIAG PPAP requirements

were inadequate to comply with DCX Process Sign Off (PSO) requirements. Therefore

suppliers of DCX components must prepare a PSO binder or an electronic equavalent

with the 25 specific DCX requirements and item 26 designated for AZ Automotive

specific requirements.

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