AERO 2010 q4.pdf

qtr_04

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A quArterly publicAtion

boeing.com/commerciAl/

AeromAgAzine

Answering Service

requests

Safe Winter

Operations

Fire protection:

engines and

Auxiliary power

units

787 Dreamliner:

updating Airplane

Software

conigurations

new Service

requests

Application

cover photo: 777 Tail.

AERO

Answering Service requests

A new online tool means less waiting,

better tracking, and more streamlined

communication with the boeing team.

Safe Winter Operations

Airlines need to be aware of recent

developments in winter operations and

review and update their cold weather

operations procedures accordingly.

Fire protection: engines and

Auxiliary power units

boeing incorporates extensive measures for

ire protection, including ire detection and

extinguishing systems, in engine pods and

auxiliary power units.

787 Dreamliner: updating Airplane

Software conigurations

Airlines can change a number of 787 airplane

software options without a service bulletin.

new Service requests

Application

boeing provides operators with a

standard way to submit requests for

in-service support.

WWW.boeing.com/commerciAl/AeromAgAzine

issue 40 _quarter 04 | 2010

AERO

Publisher

Shannon Frew

Design

methodologie

Cover photography

Jeff corwin

Editorial Board

gary bartz, richard breuhaus, tom Dodt, Justin Hale, Darrell Hokuf,

Al John, Doug lane, Jill langer, russell lee, Duke mcmillin, David presuhn,

Wade price, bob rakestraw, Frank Santoni, Jerome Schmelzer

Editorial director

Jill langer

Writer

Jeff Fraga

Printer

colorgraphics

Editor-in-chief

Jim lombardo

Distribution manager

nanci moultrie

Web site design

methodologie

Technical Review Committee

gary bartz, richard breuhaus, David carbaugh, tom Dodt, Justin Hale,

Darrell Hokuf, Al John, Doug lane, Jill langer, russell lee, Duke mcmillin,

David palmer, David presuhn, Wade price, Jerome Schmelzer, William tsai

AERO Online

www.boeing.com/commercial/aeromagazine

AERO magazine is published quarterly by boeing commercial Airplanes and is

distributed at no cost to operators of boeing commercial airplanes. AERO provides

operators with supplemental technical information to promote continuous safety

and eficiency in their daily leet operations.

information published in AERO magazine is intended to be accurate and authoritative.

However, no material should be considered regulatory-approved unless speciically stated.

Airline personnel are advised that their company’s policy may differ from or conlict with

information in this publication. customer airlines may republish articles from AERO

without permission if for distribution only within their own organizations. they thereby

assume responsibility for the current accuracy of the republished material. All others

must obtain written permission from boeing before reprinting any AERO article.

print copies of AERO are not available by subscription, but the publication may

be viewed on the Web at www.boeing.com/commercial/aeromagazine.

the boeing company supports operators during the life of each boeing commercial

airplane. Support includes stationing Field Service representatives in more than

60 countries, furnishing spare parts and engineering support, training light crews

and maintenance personnel, and providing operations and maintenance publications.

boeing continually communicates with operators through such vehicles as technical

meetings, service letters, and service bulletins. this assists operators in addressing

regulatory requirements and Air transport Association speciications.

please send address changes to me.boecom@boeing.com. please send all other

communications to AERO magazine, boeing commercial Airplanes, p.o. box 3707,

mc 21-72, Seattle, Washington, 98124-2 207, uSA.

e-mail: Webmaster.bcA@boeing.com

AERO is printed on Forest Stewardship council certiied paper.

Aero quArterly qtr_04 | 10

Answering your Service

requests quickly and

thoroughly

one of the most important services that we

provide you, our valued customers, is

answering technical questions about your

in-service leet. We know that when you

submit a service request to us, you want a

reply that is timely and complete.

that’s why we developed the online

Service requests Application available on

the myboeingFleet.com Web portal. this

electronic form lets you ill in all the relevant

information for your service request and

puts that request into an electronic

repository for faster, more complete, and

traceable action by boeing.

With the Service requests Application,

you don’t need to send multiple faxes

and e-mails to boeing individuals and

groups. you have one place for all infor-

mation and correspondence regarding your

service request.

Find out more about this new tool on

page 27 of this issue of AERO . it will mean

less waiting, better tracking, and more

streamlined communication with the

boeing team.

thank you.

LOu ManCini

Senior Vice president,

boeing commercial Aviation Services

WWW.boeing.com/commerciAl/AeromAgAzine

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