101 Ways to Really Satisfy Your Customers.pdf

SATISFY

your customers

How to keep your customers and attract new ones

101 ways to

really

WAYS TO REALLY

SATISFY YOUR

CUSTOMERS

101

ALSO BY ANDREW GRIFFITHS

101 Ways to Market Your Business

101 Ways to Boost Your Business

101 Ways to Advertise Your Business

Secrets to Building a Winning Business

COMING SOON

101 Ways to Balance Your Business and Your Life

101 Ways to Network Marketing

101

REALLY

SATISFY YOUR

CUSTOMERS

ANDREW GRIFFITHS

WAYS TO

First published in 2002

This edition published in 2006

any form or by any means, electronic or mechanical, including photocopying,

recording or by any information storage and retrieval system, without prior

permission in writing from the publisher. The Australian Copyright Act 1968

(the Act) allows a maximum of one chapter or 10 per cent of this book,

whichever is the greater, to be photocopied by any educational institution for

its educational purposes provided that the educational institution (or body that

administers it) has given a remuneration notice to Copyright Agency Limited

(CAL) under the Act.

Allen & Unwin

83 Alexander Street

Crows Nest NSW 2065

Australia

Phone: (61 2) 8425 0100

Fax: (61 2) 9906 2218

Email: info@allenandunwin.com

Web:

www.allenandunwin.com

National Library of Australia

Cataloguing-in-Publication entry:

Griffiths, Andrew, 1966- .

101 ways to really satisfy your customers.

Rev. ed.

ISBN 978 1 74175 008 9.

ISBN 1 74175 008 3.

1. Consumer satisfaction. I. Title.

658.812

Set in 12/14 pt Adobe Garamond by Midland Typesetters, Australia

Printed in Australia by McPherson’s Printing Group

10 9 8 7 6 5 4 3 2 1

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