Idea Group - Business Processes Operational Solutions For Sap Implementation - 2005.pdf

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Business Processes: Operational Solutions for SAP Implementation
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i
Victor Portougal
University of Auckland, New Zealand
David Sundaram
University of Auckland, New Zealand
Hershey • London • Melbourne • Singapore
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Acquisitions Editor:
Michelle Potter
Development Editor:
Kristin Roth
Senior Managing Editor:
Amanda Appicello
Managing Editor:
Jennifer Neidig
Copy Editor:
Angela Thor
Typesetter:
Sharon Berger
Cover Design:
Lisa Tosheff
Printed at:
Yurchak Printing Inc.
Published in the United States of America by
IRM Press (an imprint of Idea Group Inc.)
701 E. Chocolate Avenue, Suite 200
Hershey PA 17033-1240
Tel: 717-533-8845
Fax: 717-533-8661
E-mail: cust@idea-group.com
Web site: http://www.irm-press.com
and in the United Kingdom by
IRM Press (an imprint of Idea Group Inc.)
3 Henrietta Street
Covent Garden
London WC2E 8LU
Tel: 44 20 7240 0856
Fax: 44 20 7379 0609
Web site: http://www.eurospanonline.com
Copyright © 2006 by Idea Group Inc. All rights reserved. No part of this book may be reproduced,
stored or distributed in any form or by any means, electronic or mechanical, including photocopying,
without written permission from the publisher.
Product or company names used in this book are for identification purposes only. Inclusion of the
names of the products or companies does not indicate a claim of ownership by IGI of the trademark
or registered trademark.
Library of Congress Cataloging-in-Publication Data
Portougal, Victor, 1941-
Business processes : operational solutions for SAP implementation / Victor Portougal and David
Sundaram.
p. cm.
Summary: "This book is about Enterprise Resource Planning (ERP) systems implementation, focusing
on business operations/processes and information systems to support business operations/processes"--
Provided by publisher.
Includes bibliographical references and index.
ISBN 1-59140-979-9 (hardcover) -- ISBN 1-59140-614-5 (softcover) -- ISBN 1-59140-615-3
(ebook)
1. Management information systems. 2. Industrial management. I. Sundaram, David. II. Title.
HD30.213.P66 2006
658.4'038'011--dc22
2005023876
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this
book are those of the authors, but not necessarily of the publisher.
 
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Dr. Victor Portougal
(1941-2005)
Victor was a wonderful person who deeply impacted all those whom he
touched. His warmth, quick intelligence, hard work, ability to span
interdisciplinary boundaries with ease, and great sense of humor will be
sorely missed by his family, friends, colleagues, and students. Victor taught
me much as I worked closely with him on many projects in the past few
years, especially the art of collaborative work. He also sowed the seeds
in my mind regarding ‘Time as a human construct’. One of the last things
he was going to do was teach me to play chess properly (he was the New
Zealand Senior Chess Champion in 2002). Unfortunately it was not to
be. I will miss him.
David Sundaram
 
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Preface ................................................................................................ viii
Chapter I
Business Processes: Definition, Life Cycle, and Identification .......... 1
Business Process Definition ........................................................... 2
Distinguishing Business Processes from Business Functions ......... 4
The Process Lifecycle .................................................................... 4
Process Identification .................................................................... 6
Conclusion ................................................................................... 19
Chapter II
Business Processes: Modelling, Analysis, and Implementation ....... 20
Introduction ..................................................................................... 20
Process Modelling ............................................................................ 20
Process Analysis .............................................................................. 22
Process Transformation .................................................................. 24
Process Implementation .................................................................. 31
Process Monitoring and Control ..................................................... 32
Mal-Processes: Negative Business Process Scenarios ..................... 34
Conclusion ....................................................................................... 44
 

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