Six Sigma for Quality.pdf

Productivity Series 32

From:

Six Sigma for Quality

and Productivity

Promotion

©APO 2003, ISBN: 92-833-1722-X

by Sung H. Park

Published by the Asian Productivity Organization

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Productivity Series 32

SIGMA

FOR QUALITY AND

PRODUCTIVITY PROMOTION

ASIAN PRODUCTIVITY ORGANIZATION

SIX

SIGMA

FOR QUALITY AND

PRODUCTIVITY PROMOTION

Sung H. Park

2003

ASIAN PRODUCTIVITY ORGANIZATION

SIX

ISBN: 92-833-1722-X

The opinions expressed in this publication do not necessarily reflect the

official view of the APO. For reproduction of the contents in part or in

full, the APO’s prior permission is required.

TABLE OF CONTENTS

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

1. Six Sigma Overview

1.1 What is Six Sigma? . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Why is Six Sigma Fascinating? . . . . . . . . . . . . . . . 2

1.3 Key Concepts of Management . . . . . . . . . . . . . . . . 5

1.4 Measurement of Process Performance . . . . . . . . . 11

1.5 Relationship between Quality and Productivity . 27

2. Six Sigma Framework

2.1 Five Elements of the Six Sigma Framework . . . . 30

2.2 Top-level Management Commitment and

Stakeholder Involvement . . . . . . . . . . . . . . . . . . . 31

2.3 Training Scheme and Measurement System . . . . 34

2.4 DMAIC Process . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2.5 Project Team Activities . . . . . . . . . . . . . . . . . . . . 41

2.6 Design for Six Sigma . . . . . . . . . . . . . . . . . . . . . . 45

2.7 Transactional/Service Six Sigma . . . . . . . . . . . . . 48

3. Six Sigma Experiences and Leadership

3.1 Motorola: The Cradle of Six Sigma . . . . . . . . . . . 51

3.2 General Electric: The Missionary of Six Sigma . . 54

3.3 Asea Brown Boveri: First European Company to

Succeed with Six Sigma . . . . . . . . . . . . . . . . . . . 56

3.4 Samsung SDI: A Leader of Six Sigma in Korea . . 60

3.5 Digital Appliance Company of LG Electronics:

Success Story with Six Sigma . . . . . . . . . . . . . . . 67

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