HP DesignJet 2500CP, 3500CP, 2000CP, 3000CP, 2800CP, and 3800CP Printers - Service Manual.pdf - HP - marek.13

Service Manual

HP DesignJet 2000CP

HP DesignJet 2500CP

HP DesignJet 2800CP

HP DesignJet 3000CP

HP DesignJet 3500CP

HP DesignJet 3800CP

Printers

For HP Internal Use Only

Warranty

WARNING

Packard Company 1998

The information contained in

this document is subject to

change without notice.

The procedures described in

this manual are to be

performed by HP-qualified

service personnel only.

This document contains

proprietary information that is

protected by copyright. All

rights are reserved. No part of

this document may be

photocopied, reproduced, or

translated into another

language without the prior

written consent of Hewlett-

Packard Company.

Hewlett-Packard makes no

warranty of any kind with

regard to this material,

including, but not limited to,

the implied warranties of

merchantability and fitness

for a particular purpose.

Electrical Shock Hazard

Serious shock hazard leading

to death or injury may result if

you do not take the following

precautions:

Hewlett-Packard shall not be

liable for errors contained

herein or for incidental or

consequential damages in

connection with the furnishing,

performance, or use of this

material.

Ensure that the ac power

outlet (mains) has a

protective earth (ground)

terminal.

First edition, March 1998

Second edition, Nov 1998

Third Edition, September 1999

Disconnect the Printer from

the power source prior to

performing any

maintenance.

Prevent water or other

liquids from running onto

electrical components or

circuits, or through openings

in the enclosure.

Electrostatic Discharge

Refer to the beginning of

Chapter 8 of this manual, for

precautions you should take to

prevent damage to the Printer

circuits from electrostatic

discharge.

Safety Symbols

General definitions of safety

symbols are given

immediately after the table of

contents.

Technical Marketing, Barcelona Division

Hewlett-Packard Española, S.A.

Avda. Graells, 501

08190 Sant Cugat del Vallès

Spain

Service Manual

HP DesignJet 2000CP

HP DesignJet 2500CP

HP DesignJet 2800CP

HP DesignJet 3000CP

HP DesignJet 3500CP

HP DesignJet 3800CP

Printers

Using this Manual

Purpose

This manual contains information necessary to test, calibrate and service:

HP DesignJet 2000CP printer (model C4703A)

HP DesignJet 2500CP printer (model C4704A)

HP DesignJet 2800CP printer (model C6085A)

HP DesignJet 3000CP printer (model C4723A)

HP DesignJet 3500CP printer (model C4724A)

HP DesignJet 3800CP printer (model C6084A)

For information about using these printers, refer to the corresponding user

and quick-reference guides.

Readership

The procedures described in this manual are to be performed by

HP-certified service personnel only.

Part Numbers

Part numbers for plotter options, accessories and service parts are located in

chapter 7.

Conventions

This manual contains information for the color HP DesignJet 2000CP,

2500CP, 2800CP, 3000CP, 3500CP and 3800CP printers. Throughout this

Manual, these printers will be referred to as the HP DesignJet CP Series

Printers.

Concerning the hardware perspective, DesignJets 2800CP and 3800CP are

basically DesignJets 2000CP and 3000CP (respectively) connected with an

external Fiery RIP. Therefore, all information applicable to the DesignJets

2000CP/3000CP will also be applicable to DesignJets 2800CP/3800CP.

is used to indicate other parts of the Service Manual or

User’s Guide where you can find information related to the topic you are

consulting.

ii Using this Manual

HP DesignJet CP Series Printers

A small arrow

Contents

Using this Manual

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Safety Symbols

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 Troubleshooting

Which Firmware relates to which Ink system?

. . . . . . . . . . . . . . . . . . . . . . . . . . .

1-2

How do I Check the Hard Disk Drive Version?

(Only applicable to HP DesignJet 2500CP/3500CP)

. . . . . . . . . . . . . . . . . . . . . . .

1-2

. . . . . . . . . . . . . . . . . . . . . .

How do I upgrade the Firmware Revision on the Flash SIMM?

1-2

. . . . . . . . . . . .

1-3

How do I upgrade the PostScript Revision on the Flash SIMM?

. . . . . . . . . . . .

1-4

How can I Copy Firmware Data from One Flash SIMM

to a Second Flash SIMM?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What Can I do when a System Error Code Appears

on the Front-Panel Display?

1-6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Have you performed a Service Test on the Failed Component/Assembly?

1-7

. . . .

1-7

Have you Performed the Necessary Service Calibrations?

. . . . . . . . . . . . . . . . .

1-8

What can I do to Solve Image Quality Problems?

. . . . . . . . . . . . . . . . . . . . . . . . .

1-8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Service Station is Noisy?

1-9

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Printer continuously rejects Printheads?

1-9

. . . . . . . . . . . . . .

What can I do if the Printer has problems with Media Loading?

1-9

. . . . . . . . . . .

1-9

. . . . . . . . . . . . . . . . . . . . . . .

What can I do if the “Switch Power Off / Check Printhead Path”

message appears when the Printer is about to cut or is cutting?

1-10

. . . . . . . . . . . .

1-10

What can I do if the Bail Assembly does not lower all the way?

. . . . . . . . . . . .

1-10

What can I do if the “Lens Maintenance” message

appears on the Front-Panel?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting Media Jams/Printhead Crashes

1-10

. . . . . . . . . . . . . . . . . . . . . . . . .

1-10

. . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Line Sensor has Problems Detecting Media?

1-12

. . . . . . . . . .

1-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Troubleshoot the Ink System?

1-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Does the Customer have Mid-Print Refill Problems in

HP DesignJets 3500CP/3000CP?

1-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Clean the Electrical Contacts?

1-15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Print some of the Internal Prints?

1-17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-18

The Service Print

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The PostScript Config

1-19

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How to Navigate through the Front-Panel Menu on

HP DesignJets 2500CP and 2000CP

1-20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-21

HP DesignJet CP Series Printers

Contents

iii

Is the Printer Using the Latest Firmware Revision?

What can I do if the Carriage is Noisy?

What can I do if the Cover Sensors aren’t Working?

What can I do if the Printer does not Power ON?

What is the Ink System?

The Usage report

HP DesignJet 2500CP, 3500CP, 2000CP, 3000CP, 2800CP, and 3800CP Printers - Service Manual.pdf

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