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Investigating Workplace Discourse
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Investigating Workplace Discourse
Investigating Workplace Discourse explores the characteristics of different types of
workplace conversation, such as decision-making, training, briefi ng or making
arrangements. Particular attention is also given to interactions with a more social
focus, such as small talk or offi ce gossip.
The book provides an overview of a range of approaches to analysing workplace
discourse, then argues for a combination of quantitative corpus-based methods, to
compare specifi c linguistic features in different ‘genres’ (such as decision-making
and instructional discourse), and qualitative methods involving a close analysis of
individual conversations, to explore such issues as politeness, power, confl ict and
consensus- building.
A corpus of conversations recorded in a variety of offi ce environments in both
the UK and the USA is used throughout to demonstrate the interplay between
speakers accomplishing tasks and maintaining relationships in the workplace.
Almut Koester is Lecturer in English Language in the Department of English,
University of Birmingham, UK, and author of The Language of Work (2004).
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The Routledge Domains of Discourse series features cutting edge research on spe-
cifi c areas and contexts of spoken language, bringing together the framework and
tools for analysis of a discourse.
As our understanding of spoken communication develops, corpus linguistics
promises to provide the unifying link between previously compartmentalized
areas of spoken language such as media discourse and language pedagogy.
Designed to present research in a clear and accessible form for students and
researchers or practitioners, each title in the series is developed around three
strands:
Content each title focuses on the subject matter of a particular discourse,
e.g. media or business
Corpus each title is based on a collection of relevant spoken texts in its
domain of discourse
Methodology each title engages with a number of approaches in language
and discourse analysis
Titles in the series
Investigating Workplace Discourse
Almut Koester
Investigating Classroom Discourse
Steve Walsh
Investigating Media Discourse
Anne O’Keeffe
The series editor
Michael McCarthy is Emeritus Professor of Applied Linguistics at the Uni-
versity of Nottingham (UK), Adjunct Professor of Applied Linguistics at the
Pennsylvania State University, USA, and Adjunct Professor of Applied Linguistics
at the University of Limerick, Ireland. He is co-director of the fi ve-million-word
CANCODE spoken English corpus project, sponsored by Cambridge University
Press, at the University of Nottingham.
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Investigating Workplace
Discourse
Almut Koester
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First published 2006
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
Simultaneously published in the USA and Canada
by Routledge
270 Madison Ave, New York, NY 10006
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2006 Almut Koester
This edition published in the Taylor & Francis e-Library, 2006.
“To purchase your own copy of this or any of Taylor & Francis or Routledge’s
collection of thousands of eBooks please go to www.eBookstore.tandf.co.uk.”
All rights reserved. No part of this book may be reprinted or
reproduced or utilized in any form or by any electronic,
mechanical, or other means, now known or hereafter
invented, including photocopying and recording, or in any
information storage or retrieval system, without permission in
writing from the publishers.
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging in Publication Data
Koester, Almut
Investigating workplace discourse / by Almut Koester
p. cm. – (Domains of discourse)
Includes bibliographical references.
1. Discourse analysis. 2. Interpersonal relations. I. Title. II. Series
P302.K634 2006
401'.41–dc22
2006007745
ISBN10: 0–415–36470–1 (hbk)
ISBN10: 0–415–36471–X (pbk)
ISBN13: 978–0–415–36470–6 (hbk)
ISBN13: 978–0–415–36471–3 (pbk)
 
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