service manual Compaq Evo Notebook 279372-002_rev1_us.pdf

Maintenance and Service Guide

Compaq Evo Notebook N1020v Series

Compaq Evo Notebook N1000v Series

Compaq Presario 1500 Series Mobile PC

Document Part Number: 279372-002

November 2002

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying computer features, components, and

spare parts, troubleshooting computer problems, and performing

computer disassembly procedures.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq

Information Technologies Group, L.P. in the U.S. and/or other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.

and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of

the Intel Corporation in the U.S. and/or other countries. All other product names

mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. The warranties for

Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

Maintenance and Service Guide

Second Edition November 2002

First Edition July 2002

Document Part Number: 279372-002

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–29

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30

1.5 Computer External Components . . . . . . . . . . . . . . . 1–31

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

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iii

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18

3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–13

5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–15

5.7 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

Maintenance and Service Guide

5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5–41

5.17 Display Release Assembly . . . . . . . . . . . . . . . . . . . 5–46

5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.23 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60

6 Specifications

A Connector Pin Assignments

B Screw Listing

C Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Index

Maintenance and Service Guide

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