User Manual Ver4.pdf

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Assist 4.0

User Manual

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Assist 4.0

After Sales Service Information System

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After Sales Service Information System

Assist 4.0

TABLE OF CONTENTS

TABLE OF CONTENTS .................................................................................. 3

INTRODUCTION ............................................................................................ 5

GETTING STARTED ...................................................................................... 6

WORKING WITH MULTIPLE DISCS.............................................................. 7

Working with an Internet Browser............................................................ 7

STARTING ASSIST ........................................................................................ 9

DOCUMENT SEARCH BASICS ................................................................... 11

EXAMPLES OF DOCUMENT SEARCHES .................................................. 13

Model-based Search – All Documents .................................................. 13

Viewing and Downloading Remote Documents ............................. 15

Navigating through Lists ................................................................. 16

Searching for Bulletins and/or Repair "Know-how" ........................ 16

Bulletins or "Know-how" Documents for a Given Model ........................ 17

Specific Bulletin or Know-how Document Searches .............................. 19

Text-based Search ......................................................................... 19

Symptom-based Search ................................................................. 20

Searching for Other Documents (not model-related) ............................. 21

Viewing and Using Attachments ............................................................ 22

PARTS SEARCH BASICS ............................................................................ 26

DIFFERENT TYPES OF PARTS SEARCHES ............................................. 28

Basic Model Parts Search ..................................................................... 28

Specific Model Parts Searches.............................................................. 30

Based on Description ..................................................................... 30

Based on Reference....................................................................... 30

Parts by Exploded Views................................................................ 31

Key Components ............................................................................ 32

Accessories .................................................................................... 33

More Ways to Find Accessories ..................................................... 34

Parts Master Searches .......................................................................... 34

By Description ................................................................................ 35

By Part Number .............................................................................. 35

Semiconductor Searches....................................................................... 36

Combined Sony / Aiwa Licence ............................................................. 36

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Assist 4.0

After Sales Service Information System

WRITING AND SEARCHING LOCAL TIPS.................................................. 37

Writing a Local Tip ................................................................................. 37

Searching and Viewing Local Tips......................................................... 38

MODEL SEARCH / SELECTION SCREEN .................................................. 40

How to Use Wildcards ........................................................................... 41

THE DOCUMENT VIEWER .......................................................................... 42

Finding Parts References in Manuals.................................................... 44

Zooming In and Out with Toolbar Buttons ............................................. 45

To Increase the Magnification ........................................................ 45

To Decrease the Magnification....................................................... 45

Browsing with Thumbnails ..................................................................... 46

Document Viewer Status Bar................................................................. 46

Printing from Acrobat ............................................................................. 46

SHOPPING LIST .......................................................................................... 48

Ordering Parts via IBISS........................................................................ 48

Printing Orders on Paper ....................................................................... 50

NOTES (PERSONAL / SONY)...................................................................... 51

Adding a Personal Note......................................................................... 51

Searching for Personal Notes................................................................ 52

Personal Notes in a Network Environment ............................................ 52

Sony Notes ............................................................................................ 52

FREQUENTLY ASKED QUESTIONS (FAQs) .............................................. 53

PREFERENCES ........................................................................................... 54

User Settings ......................................................................................... 54

Direct Download .................................................................................... 54

Regular Download ................................................................................. 57

Automatic Download of Missing Files .................................................... 58

Automatic Download of New Software Versions ................................... 58

Downloading Attachments ..................................................................... 59

FEEDBACK AND SUPPORT........................................................................ 60

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After Sales Service Information System

Assist 4.0

INTRODUCTION

Assist is an application for Sony's Authorized Servicers enabling them to

retrieve and consult all technical documentation on Sony's current

consumer products. The program allows finding and displaying, in a fast

and efficient way, any repair or spare parts information, which they may

need to carry out the repair work.

The current version further builds on the experience gained from its

predecessors. Key differences between the previous and the current

versions are:

• The layout of search pages (documents and parts) has been

changed for a more intuitive use.

• Filters have been added to the document as well as the parts

search, allowing to view and immediately filter on types of

documents or parts categories for the specific model the user

selected.

• Separate symptom, cause, and remedy fields have been created in

the Local Repair Tips screen. Now it is also possible to view local

tips as well as Prime entries (only available for selected users)

through the local tips viewer.

• Possibility to limit downloads of manuals and bulletins by product

category, and possibility to the filter service manual download

basket.

• Updates and additions to the administration tool, including more

control of downloads, category settings at user level, etc.

• The download mechanism (along with the settings in the

administrator tool) has been fine-tuned.

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