Wiley - IT Project Managment.pdf

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2003-8-12
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CONTENTS
PREFACE xv
ABOUT THE AUTHOR xxi
| CHAPTER 1 The Nature of Information Technology Projects 1
Global Technology Solutions 1
Introduction 2
How This Book Is Organized 3
The Software Crisis 4
Why IT Projects Fail 4
Improving the Likelihood of Success 6
A Socio-Technical Approach 6
A Project-Management Approach 7
A Knowledge-Management Approach 8 The
Context of Project Management 9
What Is a Project? 9
Attributes of a Project 9 The Project Life
Cycle and IT Development
Define Project Goal 12
Plan Project 13
Execute Project Plan 13
Close Project 14
Evaluate Project 14
The IT Product Life Cycle 14
Planning 15
Analysis 15
Design 15
Implementation 15
Maintenance and Support 15
Putting the SDLC into Practice 16
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vi INFORMATION TECHNOLOGY PROJECT MANAGEMENT
Structured Approach to Systems Development 16 Rapid Applications
Development (RAD) 16 The PLC versus the SDLC 18 The Project
Management Body of Knowledge (PMBOK) 19
Project Management Knowledge Areas 19
Chapter Summary 21 Review Questions 21 Extend
Tour Knowledge 22 Bibliography 22
CHAPTER 2 Conceptualizing and Initializing the IT Project 23
Global Technology Solutions 23
Introduction 25
An Information Technology Project Methodology (ITPM) 25
Phase 1: Conceptualize and Initialize 27
Phase 2: Develop the Project Charter and
Detailed Project Plan 28
Phase 3: Execute and Control the Project 29
Phase 4: Close Project 29
Phase 5: Evaluate Project Success 30
IT Project Management Foundation 30
Project Management Processes 31
Project Objectives 31
Tools 31
Infrastructure 31
Project Management Knowledge Areas 32 The
Business Case 32
What Is a Business Case? 32
Developing the Business Case 33
Step 1: Select the Core Team 33
Step 2. Define Measurable Organizational Value (MOV) 34
Step 3: Identify Alternatives 40
Step 4: Define Feasibility and Assess Risk 41
Step 5: Define Total Cost of Ownership 42
Step 6: Define Total Benefits of Ownership 42
Step 7: Analyze Alternatives 43
Step 8: Propose and Support the Recommendation 47
Project Selection and Approval 48
The IT Project Selection Process 49
The Project Selection Decision 49
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CONTENTS Vii
Chapter Summary 52 Review
Questions 53 Extend Tour
Knowledge 54 Bibliography
54
| CHAPTER 3 Developing the Project Charter and Baseline Project Plan 55
Global Technology Solutions 55
Introduction 56
Project Management Processes 57
Project Management Process Groups
Initiating 58
Planning 59
Executing 60
Controlling 60
Closing 60 Project Integration
Management 60
Project Plan Development 61
Project Plan Execution 62
Overall Change Control 62
The Project Charter 63
What Should Be in a Project Charter?
Project Identification 65
Project Stakeholders 65
Project Description 65
Measurable Organizational Value (MOV)
Project Scope 65
Project Schedule 66
Project Budget 66
Quality Issues 66
Resources 66
Assumptions and Risks
Project Administration
Acceptance and Approval
References 67
Terminology 67 Project
Planning Framework
The MOV 69
Define the Project's Scope
58
65
65
66
67
67
68
Subdivide the Project into Phases 70
Tasks—Sequence, Resources, and Time Estimates 70
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Viii INFORMATION TECHNOLOGY PROJECT MANAGEMENT
Sequence 70
Resources 70
Time 71
Schedule and Budget—The Baseline Plan 71
The Kick-Off Meeting 71 Chapter Summary 72
Review Questions 72 Extend Tour Knowledge 73
CHAPTER 4 The Human Side of Project Management 74
Global Technology Solutions 74
Introduction 75
Organization and Project Planning 76
The Formal Organization 77
The Functional Organization 77
The Project Organization 81
The Matrix Organization 82
Which Organizational Structure Is Best"? 84
The Informal Organization 85
Stakeholders 85
Stakeholder Analysis 85
The Project Team 86
The Roles of the Project Manager 86
Team Selection and Acquisition 88
Team Performance 88
Work Groups 89
Real Teams 89
Project Teams and Knowledge Management 91
Learning Cycles and Lessons Learned 92 The
Project Environment 96 Chapter Summary 97
Review Questions 98 Extend Tour Knowledge 99
Bibliography 100
CHAPTER 5 Defining and Managing Project Scope
101
Global Technology Solutions 101
Introduction 102
Project Scope Management Processes 102
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