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Introducing Management
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Introducing Management
A Development Guide
Kate Williams
Third edition
A MSTERDAM • B OSTON • H EIDELBERG • L ONDON • N EW Y ORK • O XFORD
P ARIS • S AN D IEGO • S AN F RANCISCO • S INGAPORE • S YDNEY • T OKYO
Butterworth-Heinemann is an imprint of Elsevier
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Butterworth-Heinemann is an imprint of Elsevier
Linacre House, Jordan Hill, Oxford OX2 8DP
30 Corporate Drive, Suite 400, Burlington, MA 01803, USA
First edition 1999
Second edition 2004
Third edition 2006
Copyright © 1999, Bob Johnson. All rights reserved.
Copyright © 2004, 2006, Kate Williams. Published by Elsevier Ltd. All
rights reserved
The right of Kate Williams to be identified as the author of this
work has been asserted in accordance with the Copyright, Designs
and Patents Act 1988
No part of this publication may be reproduced, stored in a retrieval system
or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written
permission of the publisher
Permissions may be sought directly from Elsevier’s Science & Technology
Rights Department in Oxford, UK: phone ( 44) (0) 1865 843830;
fax ( 44) (0) 1865 853333; email: permissions@elsevier.com. Alternatively
you can submit your request online by visiting the Elsevier web site at
http://elsevier.com/locate/permissions, and selecting
Obtaining permission to use Elsevier material
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN–13: 978-0-7506-6880-4
ISBN–10: 0-7506-6880-6
For information on all Butterworth-Heinemann publications
visit our web site at http://books.elsevier.com
Typeset by Charon Tec Ltd, Chennai, India
www.charontec.com
Printed and bound in Great Britain
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Contents
Preface
vii
Learning structure
ix
Section 1 Managing in Context
1
1 Achieving results
3
2 Using resources
8
3 Customer focus
16
4 Understanding the culture
25
5 Understanding the environment
34
Resource bank
45
Section 2 Providing Direction
47
6 Developing professionally
49
7 Principles of effective communication
60
8 Communicating at work
79
9 Leading and delegating
94
10 Motivating
109
11 Developing productive work relationships
118
Resource bank
124
Section 3 People and Performance
127
12 Managing teams
129
13 Improving performance
141
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