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OF L EADERSHIP
A P RACTICAL G UIDE TO P OPULAR
L EADERSHIP T HEORIES AND T ECHNIQUES
Murray Hiebert
Bruce Klatt
McGraw-Hill
New York San Francisco Washington, D.C. Auckland Bogotá
Caracas Lisbon London Madrid Mexico City Milan
Montreal New Delhi San Juan Singapore
Sydney Tokyo Toronto
T HE E NCYCLOPEDIA
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Copyright © 2001 by McGraw-Hill. All rights reserved. Printed in the United States of America.
Except as permitted under the United States Copyright Act of 1976, no part of this publication
may be reproduced or distributed in any form or by any means, or stored in a database or
retrieval system, without the prior written permission of the publisher.
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ISBN 0-07-136308-4
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Printed and bound by R.R. Donnelley and Sons Company.
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de-inked fiber.
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To our parents:
Edie and Hank Klatt
Helen and the late Paul Hiebert
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C ONTENTS IN B RIEF
How to Use and Benefit from this Book
xxiii
Leadership Tool Finder: Here’s My Problem,
What Tool Do I Need?
xxvi
Tool Finder: A Map of Leadership Gurus to Tools
xxviii
Acknowledgments
xxxi
S ECTION 1: F OUNDATIONAL C ONCEPTS
1.1 Leadership in the Twenty-First Century
2
1.2 Contrasting Management and Leadership
5
1.3 How Effective Leaders Act: An Overview
8
1.4 Principles to Guide Your Use of Leadership Techniques
11
1.5 The Basic Habits and Practices of Successful Leaders
15
1.6 Leadership: The Boards of Play
18
1.7 The Leadership Results Equation
21
1.8 Recursive Leadership: The Logic of Leadership
25
1.9 Paradigms: Understanding the Thinking behind Your Thinking 29
1.10 The GAS Model: Designing Practical Organizational Processes 33
1.11 Integrity: Gut-Level Ethics
36
S ECTION 2: T OOLS FOR B IG -P ICTURE T HINKING
2.1 Introduction to Systems Thinking for Leaders
40
2.2 The 7S Model: Aligning for Success
45
2.3 Directional Statements: Three Levels of Clarity
48
2.4 Visioning and Vision Statements
51
v
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