Communication-Excercise.pdf

LIST OF ATTEMPTED QUESTIONS AND ANSWERS KBE1

Question Ways to deal with procrastination effectively are

Correct Answer Delegate task to others , Develop discipline , Determine whether given task is

absolutely necessary

Your Answer Delegate task to others , Develop discipline , Determine whether given task is

absolutely necessary

Question It can be used as legal record which may be used in the court of law

Correct Answer Written communication

Your Answer Written communication

Question Printing of house journal responsibility generally lies with the

Correct Answer Human resource department

Your Answer Human resource department

Question Written communication should be ________ to understand.

Correct Answer Easy

Your Answer Easy

Question A ________ communication establishes and builds lasting relationships

between people

Correct Answer Two way

Your Answer Two way

Question In a life span of 72 years , how much of average time is spent on working

Correct Answer One fifth

Your Answer One fifth

Question One should look at the present with the eye towards

Correct Answer Future

Your Answer Future

Question Poor working condition of microphone, telephone etc are types of

psychological barriers

Correct Answer False

Your Answer False they are physical barriers

Question This makes communication difficult

Correct Answer One party talks and the other listens , One party gets angry , One party keeps

focus on themselves

Your Answer One party talks and the other listens , One party gets angry , One party keeps

focus on themselves

Question ________ is doing yesterday's work today

Correct Answer Procrastination

Your Answer Procrastination

Question Planning ahead will eliminate the wastage of time due to unexpected delays

Correct Answer True

Your Answer True

Question Elememts of communication process are

Correct Answer Channel , Decoding , Communicator

Your Answer Channel , Decoding , Communicator

1BE

Question Memorandums are usually initiated by

Correct Answer Writer

Your Answer Writer

Question Memorandums are ________ letters.

Correct Answer Internal

Your Answer Internal

Question Following are the functions of Manager

Correct Answer Planning , Organising , Staffing

Your Answer Planning , Organising , Instructing

Question The first steps to becoming a great manager are simply

Correct Answer Common sense

Your Answer Common sense

Question The concept of achieving success begins with ________ mental attitude

Correct Answer Positive

Your Answer Positive

Question Some people tend to play with their lock of hair or pen when they are

________

Correct Answer Nervous

Your Answer Nervous

Question Major uses of staff reports are the branches of Armed forces.

Correct Answer False

Your Answer True

Question The activities included in written communication are

Correct Answer Business Letters , Reports , Notices

Your Answer Business Letters , Reports , Notices

Match The Following

Question

Correct Answer

Your Answer

Seer

Spiritualist

Achievements

Accomplishments

Poor eyes

Limited eyesight

Poor vision

Llimited deeds

Question People who do not have theit vision try to tell that your vision is

Correct Answer Impossible , Not achievable

Your Answer Impossible , Not achievable

Question The last thing one knows is what to put ________

Correct Answer First

Your Answer Eliminate

Question This is very important in the business world

Correct Answer Handshake

Your Answer Handshake

2BE

Match The Following

Question

Correct Answer

Your Answer

It can't be used once it is lost

Time

Opposite of procrastination is To solve a problem without complete information

Some

people act too soon

Ways to prevent interruption To put someone between you and the people

To put someone

between you and the people

Time management technique

To know and list priorities

To know and list

priorities

Question Guides for the manager to analyse the problem and give response

Correct Answer Experience , Common sense

Your Answer Confidence , Experience , Common sense

Question Successful people employ a strategy of priorities to manage their time

Correct Answer True

Your Answer True

Question Which of the following are physical barriers

Correct Answer Ignorance of media , Environmental stress , Subjective stress

Your Answer Ignorance of media , Environmental stress , Subjective stress

Question Body of the letter consists of

Correct Answer Main message

Your Answer Main message

Question Encoded ideas take the shape of ________

Correct Answer Message

Your Answer Message

Question Wisdom lies in

Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think

over the actions performed

Your Answer Accepting your mistakes , Apologise but do not demand from others , Think over

the actions performed

Question ________ is the most remembered element in forming an impression of

someone.

Correct Answer Eye contact

Your Answer Eye contact

Question It is required for emerging successful strategy while interpreting results

Correct Answer Review

Your Answer Vision

Question It is an invitation to do something

Correct Answer Vision

Your Answer Forecast

Question To avoid stress stay away from things that are negative

3BE

Correct Answer True

Your Answer True

Question It is possible to play fast and loose with words but it is much more difficult

with gestures

Correct Answer True

Your Answer True

Question Methods of presentation can be

Correct Answer Reading , Memorising presentation

Your Answer Reading , Memorising presentation

Question Discussion is defined as

Correct Answer The interchange of ideas with a goal of finding the best solution to the

problem , This is positive and healthy

Your Answer The interchange of ideas with a goal of finding the best solution to the problem ,

This is positive and healthy , It results in dissatisfaction between both the parties

LIST OF ATTEMPTED QUESTIONS AND ANSWERS KBE2

Question Examples of salutations would be

Correct Answer Dear sir , Respected Sir

Your Answer Dear sir , Respected Sir

Question Examples for complimentary close would be

Correct Answer Yours truly , Yours faithfully

Your Answer Yours truly , Yours faithfully

Question The matter in the memorandum may include

Correct Answer Procedures , Rules , Instructions

Your Answer Procedures , Rules , Instructions

Match The Following

Question

Correct Answer

Your Answer

Stress

Positive and negative

Ratrace

Strain

Continuous stress

Conviction

Strong beliefs

Mental illness

Fear of risk

Cause of stress

Question The most valuable asset of a company is

Correct Answer People

Your Answer People

Question People are drawn to others naturally who

Correct Answer Help them

Your Answer Help them

Question Positive service helps to build positive

Correct Answer Relationships

Your Answer Attitude

Question Treat everyone as important and

4BE

Correct Answer Do not underestimate them , Understand them

Your Answer Do not underestimate them , Understand them

Question Taking advantage of others

Correct Answer Does no good in the long run , It is not a sign of good and positive relationship

Your Answer Does no good in the long run , It is not a sign of good and positive relationship

Question A slide should only carry ________ information

Correct Answer Important

Your Answer Important

Question The various occasions of presentations are

Correct Answer Training session , Conference , Presenation of new business plans

Your Answer Training session , Conference , Presenation of new business plans

Question There is an outcome in every negotiation

Correct Answer False

Your Answer False

Question One party is more than enough to have negotiation

Correct Answer False

Your Answer False minimum two parties are required

Question A high score in Systematic Problem -Solving Process indicates

Correct Answer You are analytical

Your Answer You are focussed on results

Question This is like the warehouse in electronic market

Correct Answer Server

Your Answer Website

Question ________ communication is formulated more carefully than oral

communication.

Correct Answer Written

Your Answer Written

Question Report means

Correct Answer A document in which given problem is examined , An account or

statement which describes an opinion

Your Answer A document in which given problem is examined , An account or statement which

describes an opinion , Outcome of an observation

Question What are technical reports?

Correct Answer It differs from others in its subject matter , It is like the memorandum

report , It is a highly specialised form of report

Your Answer It differs from others in its subject matter , It is a highly specialised form of report

Question The simplest proposal resembles memorandum.

Correct Answer True

Your Answer False

Question ________ is a driving force and continues even after the mission statement is

achieved

Correct Answer Vision

Your Answer Goals

5BE

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