Armstrong-s-Handbook-of-Management-and-Leadership.pdf

ARMSTRONG’S

HANDBOOK

OF MANAGEMENT

AND LEADERSHIP

A guide to managing for results

Michael Armstrong

2ND EDITION

ARMSTRONG’S

OF MANAGEMENT

AND LEADERSHIP

HANDBOOK

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iii

ARMSTRONG’S

OF MANAGEMENT

AND LEADERSHIP

A guide to managing for results

2ND EDITION

Michael Armstrong

London and Philadelphia

HANDBOOK

Publisher’s note

Every possible effort has been made to ensure that the information contained in this book is accurate at the

time of going to press, and the publishers and author cannot accept responsibility for any errors or omissions,

however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from

action, as a result of the material in this publication can be accepted by the editor, the publisher or the

author.

First published in Great Britain and the United States in 2005 by Kogan Page Limited

Second edition 2009

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted

under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or trans-

mitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of

reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning

reproduction outside these terms should be sent to the publishers at the undermentioned addresses:

120 Pentonville Road

525 South 4th Street, #241

London N1 9JN

Philadelphia PA 19147

United Kingdom

USA

www.koganpage.com

The right of Michael Armstrong to be identiﬁ ed as the author of this work has been asserted by him in accord-

ISBN 978 0 7494 5417 3

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library.

Library of Congress Cataloging-in-Publication Data

Armstrong, Michael, 1928–

Armstrong’s handbook of management and leadership : a guide to managing for results / Michael

Armstrong.

p.cm.

Rev. ed. of: A handbook of management and leadership : a guide to managing for results / Michael Armstrong,

Tina Stephens. 2005.

Includes index.

ISBN 978-0-7494-5417-3

1. Management--Handbooks, manuals, etc. 2. Leadership--Handbooks, manuals, etc. I. Armstrong, Michael,

1928- Handbook of management and leadership. II. Title.

HD38.15.A76 2009

658.4’092--dc22

2009008237

Typeset by Saxon Graphics Ltd, Derby

Printed and bound in India by Replika Press Pvt Ltd

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