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Project Management
Process Improvement
Recent Titles in the Artech House
Effective Project Management Library
Robert K. Wysocki, Series Editor
The Project Management Communications Toolkit , Carl Pritchard
Project Management Process Improvement , Robert K. Wysocki
For a listing of recent titles in the Artech House Effective
Project Management Library , turn to the back of this book.
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Project Management
Process Improvement
Robert K. Wysocki
Artech House
Boston • London
www.artechhouse.com
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Library of Congress Cataloging-in-Publication Data
A catalog record for this book is available from the Library of Congress.
British Library Cataloguing in Publication Data
A catalog record for this book is available from the British Library.
Cover design by Gary Ragaglia
© 2004 ARTECH HOUSE, INC.
685 Canton Street
Norwood, MA 02062
The following are registered in the U.S. Patent and Trademark Office by Carnegie Mellon Uni-
versity: Capability Maturity Model , CMM , CMMI , and PCMM .
All rights reserved. Printed and bound in the United States of America. No part of this book
may be reproduced or utilized in any form or by any means, electronic or mechanical, including
photocopying, recording, or by any information storage and retrieval system, without permission
in writing from the publisher.
All terms mentioned in this book that are known to be trademarks or service marks have been
appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of
a term in this book should not be regarded as affecting the validity of any trademark or service
mark.
International Standard Book Number: 1-58053-717-0
10987654321

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